Department Hours: 8:00 a.m.-5:00 p.m. Monday-Friday
The Finance Department provides customer utility billing services for water, sewer, and garbage. To start services, please contact the Finance Department in person at City Hall located at 520 J Street or by phone at (209) 827-7000. Please make sure that you bring a valid/current government issued photo ID. If you are a homeowner, you will need to bring proof of ownership (ex. Grant Deed, HUD-1 Settlement Statement, etc.). If you are a tenant, you will need to bring in a copy of your rental/lease agreement.
The City of Los Banos offers its residents the ability to pay their utility bill online with a credit card. We accept payments using Visa or MasterCard. Payment processing is done through MerchantTransact. There is no service fee to make a transaction. If your payment is made before 5:00 p.m. Pacific Standard Time, payment will be posted to your account the same business day. For payments made after 5:00 p.m. Pacific Standard Time, payment will be posted to your account the following business day. For each payment, you will receive a confirmation number. Please record the confirmation number and keep for your records.
If you would like to pay your utility bill online, please click the following link (https://losbanos.merchanttransact.com/). This will take you to the MerchantTransact website. You will need to have your account number and billing information as it appears on your bill.
You may also pay your utility bill by phone with a Visa or MasterCard by calling (888) 745-0706. For answers to questions regarding utility services (water, sewer and garbage collection) please contact the Finance Department at (209) 827-7000.